Account Terms

Last updated: 6 August 2026

These Account Terms govern the creation and use of a MisterEtec account. They apply in addition to our Terms of Use, Privacy Policy and Checkout Terms. If you register as a seller, your account is additionally governed by our Sellers Terms & Conditions.

1. Membership eligibility

• Only natural or legal persons capable of entering into a legally binding contract under the Indian Contract Act, 1872 can create an account.
• Individuals declared incompetent to contract, such as un-discharged insolvents, are not eligible.
• Minors (under 18): may use the Platform only with the consent and supervision of a parent or guardian, and any transaction must be completed by that parent or guardian.
• MisterEtec may suspend or terminate an account if it finds that a person under 18 is using it independently.
• One person or entity may hold one buyer account unless we agree otherwise in writing.

2. Registration and your obligations

• You must provide accurate, complete and current information when you register.
• False, outdated or misleading details may lead to restriction, suspension or termination of the account.
• Your mobile number and email address are your primary identifiers, and we use them to verify you and to send order, delivery and refund updates.
• You are responsible for keeping your contact details current, updating any change of phone number or email promptly, and keeping your password confidential.

3. Responsibility for account activity

• You are responsible for activity carried out under your account, including orders placed by anyone you allow to use it.
• If you share your account or credentials, you remain responsible for orders placed, misuse of the account, and the consequences of that access.
• Subject to applicable law, MisterEtec is not responsible for loss arising from your failure to keep your password confidential or to keep your contact details current. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or other applicable law, and nothing here excludes our liability for our own fraud or negligence.

4. Account security

• Tell us immediately at support@misteretec.com if you notice unauthorised use of your account, a security breach or suspicious activity.
• We may ask for additional verification, such as proof of identity, and may suspend an account temporarily while we investigate.
• We may permanently terminate accounts involved in fraud, impersonation or unlawful activity.
• We will never ask you for your password, OTP, card CVV or UPI PIN, and we will never ask you to install a screen-sharing or remote-access app. Any such request is a fraud attempt — see Safe & Secure Shopping.

5. Suspension and termination by us

• We may suspend, block or delete an account for breach of the Terms of Use, use of false or misleading information, illegal or fraudulent transactions, or abusive or harmful behaviour on the Platform.
• Where the law allows and the circumstances permit, we will tell you the reason and give you a chance to respond. Immediate action may be taken where there is fraud, a safety risk or a legal requirement.
• Suspension does not cancel your rights in respect of orders already placed: eligible refunds and returns are still honoured under the Cancellation & Returns Policy.

6. Closing your account

• You can close your account at any time by writing to support@misteretec.com from your registered email address. We acknowledge such requests within 48 hours.
• Before closure we will complete or cancel any open orders and settle any refunds due to you.
• Closure is normally completed within 30 days of the request, once open orders, returns and refunds are resolved.
• We may decline closure while an investigation, dispute or chargeback is open, and will tell you why.

7. Data retention after closure

After an account is closed we retain the records the law requires us to keep — principally order, tax invoice and payment records, which Indian tax and accounting rules require us to retain for several years. The categories of data, the purposes and the retention periods are set out in our Privacy Policy, along with how to exercise your rights of access, correction and deletion.

8. Changes to these terms

We may update these Account Terms. Material changes are notified by email or on the Platform and apply prospectively. The “Last updated” date above shows when this page last changed.

9. Grievances and escalation

For anything to do with your account — suspension, closure, a security concern or a complaint — write to support@misteretec.com or call +91 92208 75551 (Mon–Sat, 9:00 AM – 6:00 PM IST).

Grievances are acknowledged within 48 hours and we aim to resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020. If you need to escalate, our Grievance Officer and full business details are on our Contact Us page.