Privacy Policy

Effective date: 23 August 2026
Last updated: 23 August 2026

This Privacy Policy explains how MisterETec, operated by Deepak Kumar Mishra as a sole proprietor trading as MisterETec ("MisterETec", "we", "us", or "our"), collects, uses, discloses, protects, retains, and deletes personal data when you use the MisterETec website or the MisterETec mobile application for Android or iOS (together, the "Services").

1. Information we collect

Account and contact information

When you create or use an account, we may collect your name, email address, Indian mobile number, account identifier, sign-in method, saved addresses, language preference, and account settings. If you use Google Sign-In or Sign in with Apple, we receive the identifiers and profile details that you authorise that provider to share. Apple may provide a private relay email address when you choose Hide My Email.

Orders, payments, returns, and marketplace activity

We collect order and purchase history, delivery details, invoices, payment status and gateway transaction references, refunds, returns, cancellations, reviews, wishlists, reward activity, seller information, product listings, and communications needed to operate the marketplace. Card, UPI, and net-banking credentials are entered into Razorpay's payment interface; MisterETec does not store complete card numbers or payment authentication credentials.

Location and delivery information

When you choose Use my location or another location-based delivery feature and grant permission, the mobile app collects approximate or precise location to detect your delivery pincode, check Express Delivery availability, help populate an address, and support delivery or live-order functions. You may instead enter a pincode or address manually. The app does not access location in the background.

Photos, videos, files, and support content

When you actively choose to upload content, we collect the photos, videos, or files you select for product listings, return evidence, reviews, or customer support. Live Chat is provided through Zoho SalesIQ and may process messages, attachments, chat identifiers, and conversation metadata. If you choose to attach an audio file through a supported file-sharing control, that file is processed only for the support request you initiated. MisterETec does not request microphone access to record audio.

App activity, device information, and diagnostics

We may collect searches, product views, cart and wishlist interactions, notification preferences, support interactions, IP address, operating system and app version, device or push-notification identifiers, security events, and technical diagnostics needed to provide, secure, troubleshoot, and improve the Services. The mobile app does not read your contacts and does not request permission to list the apps installed on your device.

Website cookies

The website uses essential cookies for sign-in, cart, checkout, security, and preferences. It may also use limited analytics or preference technologies as described in our Cookie Policy. Mobile-app local storage is used for essential session, preference, and feature state.

2. Why we use information

We use personal data only as needed to:

create, authenticate, secure, and manage accounts;
show products, remember preferences, and provide cart, wishlist, and marketplace features;
process payments, orders, delivery, returns, refunds, invoices, and seller settlements;
provide Express Delivery eligibility, address, and order-tracking functions;
send transactional, security, support, and user-enabled push notifications;
respond to support chats, requests, complaints, and disputes;
detect and prevent fraud, abuse, security incidents, and unauthorised access;
maintain service reliability, diagnose errors, and improve the Services; and
comply with tax, accounting, consumer-protection, law-enforcement, and other legal obligations.

3. Service providers and disclosures

We do not sell or rent personal data and we do not use it for third-party behavioural advertising. We disclose only the data needed for the following processors or recipients to perform a specific service:

Razorpay for payment processing, verification, refunds, and payment security;
Delhivery and authorised delivery partners for shipping, pickup, delivery, tracking, and delivery support;
Zoho SalesIQ for customer-support chat, attachments, push routing for support messages, and chat diagnostics;
Google services for Google Sign-In, maps or geocoding, and Android push-notification delivery;
Apple services for Sign in with Apple and iOS push-notification delivery;
hosting, email, security, and infrastructure providers that process data only to operate MisterETec; and
government authorities, courts, professional advisers, or other parties when disclosure is required by law or necessary to protect users, the public, or MisterETec.

Providers may process data under their own privacy notices when they act as independent controllers, such as when you interact directly with a payment or identity provider.

4. Permissions and your choices

Location, camera, photo-library, file, and notification permissions are requested only when the related feature needs them. You may deny or revoke a permission in device settings. Core shopping remains available, although the related location, upload, camera, or notification feature may not work. You can change notification preferences in the app and unsubscribe from marketing email using the message link or by contacting us.

5. Security

We use HTTPS/TLS for data in transit, access controls, credential and token protections, input validation, server-side authorisation, payment-provider controls, and operational safeguards appropriate to the data and risk. No internet or storage system is completely secure, so we cannot guarantee absolute security.

6. Retention

We keep personal data only while it is needed for the purposes above. Account profile, saved address, wishlist, device-token, and other non-required account data is deleted when an eligible account deletion is confirmed. Order, invoice, payment, refund, return, tax, fraud-prevention, dispute, and seller-settlement records may be retained separately for the period required by applicable law or reasonably needed to complete an active obligation. Tax and accounting records are typically retained for up to eight years where required or justified. Security logs and backups are retained for limited operational cycles and then overwritten or deleted.

7. Account deletion and privacy requests

You can permanently delete an eligible MisterETec account inside the mobile app by opening Account > Account Settings > Delete Account. You can also start a verified web request at MisterETec Privacy and Account Data Request. The web flow verifies control of the account email and requires a separate final confirmation; merely opening an email link does not delete the account.

For an eligible customer account, access and active tokens are revoked and non-required personal data is deleted after confirmation. If an account has active seller, settlement, subscription, return, refund, dispute, fraud-prevention, tax, or legal obligations, account access is disabled and the deletion request remains scheduled until those obligations end. Records lawfully retained are separated from the deleted account and cannot be accessed by signing in.

You may also request access or correction of personal data, or ask a privacy question, by emailing support@misteretec.com. We may need to verify your identity before acting. Requests remain subject to applicable legal exceptions.

8. Children's privacy

The Services are intended for people aged 18 or older. We do not knowingly collect personal data from children. Contact us if you believe a child has provided personal data so that we can investigate and take appropriate action.

9. India availability and international processing

MisterETec currently offers marketplace delivery services in India. Some service providers may process data on infrastructure outside your state or outside India, subject to contractual, technical, and legal safeguards applicable to that provider and processing.

10. Changes to this policy

We may update this policy when the Services, providers, or legal requirements change. The current version and updated date will remain available at this URL. Material changes will be communicated where required.

11. Contact and grievance officer

MisterETec
Legal name: Deepak Kumar Mishra, sole proprietor trading as MisterETec
GSTIN: 07CFFPM9507J1Z3
Corporate office: 1st Floor, Right Side - H, Pochanpur, Najafgarh, New Delhi, Delhi - 110077, India
Registered office: House No. 21, Vill Post Reoli, Rewali, Salempur Deoria, Deoria, Uttar Pradesh - 274602, India
Email: support@misteretec.com
Phone: +91 92208 75551
Hours: Monday-Saturday, 9:00 AM-6:00 PM IST

The Grievance Officer is Deepak Kumar Mishra. We aim to acknowledge privacy grievances promptly and resolve them in accordance with applicable Indian law.