Shipping Policy

Last updated: 6 August 2026

At MisterEtec we aim to deliver your orders quickly, safely and reliably across India. MisterEtec is a marketplace that connects buyers with verified third-party sellers; fulfilment and physical delivery are carried out by the seller of the item and our logistics partners. This policy should be read with our Cancellation & Returns Policy, Payment Policy and Checkout Terms.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

1. Serviceable locations

We ship to most PIN codes across India through our courier partners. We do not ship internationally.

2. Processing and dispatch

• Handling time: orders are dispatched within 1–3 business days (Mon–Sat, excluding Sundays and public holidays). Orders confirmed early in the day are usually picked and packed the same working day, but the 1–3 day window is the commitment we make.
• For seller-fulfilled items the seller's dispatch SLA applies and is shown on the product page.
• The delivery estimate shown to you at checkout already includes handling time.

3. Delivery options and timelines

Standard and Remote timelines start after dispatch. Business days exclude Sundays and public holidays. Festive peaks, weather and force-majeure events can cause delays; we will keep you informed if we expect to miss an estimate.

4. Delivery charges

• Free delivery on orders of ₹500 and above.
• Flat ₹49 delivery charge on orders below ₹500.
• Express Same-Day may carry an additional fee, shown at checkout before you pay.
• Oversized, heavy or remote-location shipments may attract a courier surcharge. Where one applies it is shown in the order summary before you pay.
• Cash on Delivery may carry a handling charge, also shown in the order summary before you confirm.
• The Order Summary on the payment page is the final amount payable. Nothing is added after that screen.

5. Order tracking

• On dispatch you receive an email and SMS with the tracking ID and courier details.
• Track any time under My Account → Orders on the website or app.
• An order containing items from more than one seller may ship in parts, each with its own tracking ID.

6. Delivery attempts and undelivered orders

• Up to 2 delivery attempts are made at the address you provide.
• If a shipment cannot be delivered because the address was incorrect or incomplete, nobody was available, the delivery was refused, or a COD amount was not paid, it is returned to origin.
• For a prepaid order returned in these circumstances, we refund the item value. The actual to-and-fro courier cost is deducted, and the amount is shown to you before the refund is processed — we do not deduct an unexplained figure. Where the failed delivery was our fault or the seller's, we deduct nothing.
• Re-delivery can be arranged after the address is verified, on payment of the re-shipping charge.

7. Address changes

An address can be changed any time before dispatch from your order page. After dispatch, re-routing depends on the courier and may carry an extra charge, which we will confirm with you first. Contact support@misteretec.com or +91 92208 75551 with your order number.

8. Damaged or tampered packages

• If the outer package is damaged, wet, crushed, open or resealed, you may refuse the delivery — that is the fastest route to a refund or replacement.
• If you have already accepted the parcel, take photographs or a video of the package and contents and report it within 48 hours to support@misteretec.com. Keep the original packaging until the claim is resolved.
• Where a return is due to a damaged, defective, incorrect or incomplete item, the delivery charge is refunded as well. See the Cancellation & Returns Policy.

9. Help and grievances

For any delivery question, contact support@misteretec.com or +91 92208 75551 (Mon–Sat, 9:00 AM – 6:00 PM IST). Complaints are acknowledged within 48 hours; to escalate, our Grievance Officer's details are on our Contact Us page.