Checkout Terms

Last updated: 6 August 2026

These Checkout Terms apply to orders placed on this website for delivery within India. By confirming your order you agree to these terms together with our Privacy Policy, Cancellation & Returns Policy, Shipping Policy and Payment Policy.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

1) Order creation and confirmation

• Cart to order: items in your cart are not reserved until payment, or COD confirmation, is successful.
• Checks before confirmation: we may validate your address, pin code serviceability, product availability and payment risk before confirming the order.
• Updates: we send confirmation, shipment and delivery updates to your registered email and mobile number, so please keep them current.
• Marketplace orders: most items are sold by third-party sellers. The product page names the seller under “Sold by”, and that seller issues your GST tax invoice.

2) Pricing, taxes and invoices

• Amount payable = product price + delivery charge (if any) + expedited fee (if chosen) + COD handling charge (if applicable) − discounts and coupons.
• All prices are in Indian Rupees and inclusive of GST. A tax invoice is issued with every order.
• The Order Summary on the payment page is the final amount payable. No surcharge, convenience fee or handling fee is added after that screen.
• An obvious listing error may be corrected. If an order is affected we cancel it and refund in full rather than ship something at the wrong price without telling you.

3) Payments and security

• We accept major debit and credit cards, UPI, net banking, selected wallets, pay-later and EMI where eligible. Cash on Delivery is available on serviceable pin codes, categories and order values only.
• Payments are processed over encrypted connections (TLS/SSL) by our PCI-DSS compliant gateway. We do not store your full card number, CVV or expiry; saved cards use tokenisation in line with RBI guidelines.
• We may decline or reverse a transaction where fraud or misuse is suspected, and we will tell you if we do.
• We will never ask you for an OTP, CVV, PIN or password, and never ask you to install a screen-sharing app. See Safe & Secure Shopping.

4) Address, delivery and timelines

• Standard delivery: the estimate shown at checkout is made up of handling (1–3 business days to dispatch) plus transit (2–7 business days), so 3–10 working days in total for most pin codes. Tier-3, rural, hilly and restricted areas can take longer, as set out in our Shipping Policy.
• Delivery charges: free on orders of ₹500 and above; a flat ₹49 charge below that. The charge appears in the order summary before you pay.
• Express / Same-Day, where available: offered on selected pin codes, and only when a local seller is actively on shift and our logistics partner returns a live delivery estimate for your address. It is not based on a fixed daily cut-off time, so availability can change during the day. The estimate shown on the product page and at checkout at the moment you order is the one that applies.
• Expedited fee: shown at checkout before you pay. Refunded in full if we miss the estimate for reasons attributable to us or the seller, or if the order is cancelled before pickup. Not refunded once delivery has been attempted and the delay was outside our control.
• Delivery can be delayed by weather, strikes, peak traffic or other events outside our control. We will keep you informed.

5) Order changes and cancellation

• Before dispatch: you can cancel from your order page.
• No cancellation fee on a standard order cancelled before dispatch. If a fee applies to a particular listing or to an expedited order, the exact amount is shown before you confirm the cancellation.
• Out for delivery: cannot be cancelled online; you may refuse it at the doorstep.
• Express / Same-Day orders cannot be cancelled self-serve. Contact support — we will cancel and refund the expedited fee if the parcel has not been picked up, the delivery is running well past the estimate, or the seller could not process it through no fault of yours.
• In rare cases we may cancel for unavailability or verification reasons; prepaid amounts are refunded in full, including delivery and expedited charges.

6) Returns, exchanges and refunds

• Return windows and available actions are category-specific; the rule on the product page prevails over the general policy. Full details are in our Cancellation & Returns Policy.
• If the item is wrong, damaged, incomplete or not as described, tell us within 48 hours of delivery — even if you accepted the parcel.
• Eligible returns get free reverse pickup with a prepaid label and no restocking fee. Where pickup is not available for your pin code we ask you to self-ship and reimburse the actual cost up to ₹100 on a valid receipt; if your courier quote is higher, contact us before shipping and we will arrange an alternative or agree the amount in advance.
• Refunds are initiated within 7–15 business days after the item passes the quality check, to the original payment method. COD refunds go to a bank account or wallet you verify with us. Where the return is due to a damaged, defective, incorrect or incomplete item, the delivery charge is refunded too.

7) COD, EMI and pay-later

• COD: limited by pin code, category and order value. Please pay the exact amount on the invoice. Repeatedly refusing COD orders may lead to COD being disabled for your account or address.
• EMI / pay-later: shown at checkout based on your eligibility, the bank's policies and cart value. Tenure, interest and the total payable are displayed by the provider before you confirm.

8) Fair use and fraud prevention

• Misuse of coupons, referrals, returns or COD may lead to order limits or action on your account. We will tell you the reason, and this does not affect your statutory rights.
• We may ask for verification on high-value orders or where an address carries delivery risk.

9) Support and grievances

Need help with checkout? Email support@misteretec.com or call +91 92208 75551 (Mon–Sat, 9:00 AM – 6:00 PM IST). Complaints are acknowledged within 48 hours; to escalate, our Grievance Officer's details are on our Contact Us page.