Safe & Secure Shopping

Is online payment secure on our website?

Yes. Checkout is protected with industry-standard TLS/SSL encryption. Where supported by your bank, additional authentication such as OTP and 3-D Secure 2.0 is applied. We routinely monitor transactions for unusual behavior to prevent fraud and protect your account.

Do we store your card details?

No. We do not store your full card number, CVV, or expiry. If you choose to save a card for faster checkout, only a tokenized reference is kept by the certified payment infrastructure and we may display the last few digits for identification. Raw card data is not exposed in our systems.

Payment methods we accept

• Major credit/debit cards
• UPI
• Net banking
• Popular wallets
• Pay-later options (where eligible)
• EMI plans (where eligible; final offers shown at checkout)
• Cash on Delivery (only on serviceable pincodes/categories)

Availability depends on your address, cart value, and risk checks. Final options always appear at checkout.

Are internationally issued cards accepted?

Support for cards issued outside India may vary by bank, currency, and risk controls. If enabled for your order, you will see the option at checkout. Otherwise, please use a domestic card, UPI, or net banking.

Refunds & reversals

• Refunds are processed to the original payment method once your return passes QC or a cancellation is confirmed.
• Typical timeline: 7–15 business days (bank/wallet posting times may vary).
• For COD, refunds are issued to a verified bank account or wallet after confirmation.

Protect your account

• Never share OTPs, passwords, or full card numbers with anyone.
• Use strong, unique passwords and update them periodically.
• Sign out on shared devices and keep your browser and OS updated.
• Type our website address directly or use your saved bookmark to avoid phishing links.
• If something looks suspicious, contact support immediately.

Privacy & data protection

We follow a privacy-first approach and collect only what is necessary to process your order, deliver products, and comply with law. For full details, see our Privacy Policy.

Frequently asked questions

Is EMI available on all orders? EMI depends on bank eligibility, cart value, and tenure; final offers appear at checkout.

Why did my card get declined? Banks may decline for insufficient balance, incorrect OTP, or risk flags. Please try another method or contact your bank.

Can I save multiple addresses and payment methods? Yes. You can manage these from your account after signing in.

Need help?

Write to support@misteretec.com or call +91 9220875551 (Mon–Sat, 10 AM–6 PM IST).