Cancellation & Returns Policy

This policy explains when and how you may cancel an order or request a return, replacement, exchange, or refund for deliveries within India.

Cancellation Policy

Before dispatch: You may cancel from the order page any time before dispatch.
Out for delivery: Once an order is out for delivery, it cannot be cancelled; you may refuse at the doorstep.
Category/time window: The cancellation window may vary by category/listing. If a specific window appears on the product or order-confirmation page, that prevails.
Post-window fee: After the specified window, cancellations may attract a fee. If applicable, it will be shown during the cancellation flow.
Seller-side cancellation: If an order is cancelled due to inventory or unforeseen issues, a full refund is initiated for prepaid orders.
Safeguards: We may accept/decline requests and adjust/waive windows or fees to protect buyers, sellers, and logistics integrity.

Cancellation — Same-Day / Hyperlocal Orders

Self-serve: Same-Day/Hyperlocal orders are non-cancellable via self-serve due to quick processing.
Agent-assisted: Contact support if:
- the order has not yet been picked up,
- delivery is significantly delayed beyond the shown estimate, or
- the seller declined/failed to process for reasons not attributable to you.
Doorstep check: If the item is different/damaged/missing parts at delivery, refuse acceptance so it returns immediately.

Same-Day / Hyperlocal Service Terms (Where Available)

Coverage: Select pincodes only (shown at checkout after address validation).
Cut-off: Orders confirmed by 1:00 PM (IST) are targeted for same-day delivery; later orders move to the next eligible day or standard delivery.
Window: Typically 2:00 PM–11:59 PM on the same calendar day (subject to local conditions, weather, peak periods).
Expedited fee: If applicable, the fee will be shown at checkout. Fees are generally non-refundable after a delivery attempt.
Eligibility: In-stock items within weight/size limits that do not require scheduled installation. Heavy/bulk or made-to-order items are excluded.

Returns Policy

Returns are offered by sellers under this marketplace policy (exchange, replacement, and/or refund). If a product page shows a category-specific return window or exception, the listing-specific rule prevails over the general guidance below.

Part 1 — Category, Return Window & Actions

Category	Return Window & Actions	Important Conditions
General lifestyle (apparel, fashion accessories, bags, non-hygiene footwear, travel accessories, winterwear)	10 days — Refund / Replacement / Exchange	Item must be new/unused with original tags, manuals, and all accessories.
Home (decor, furnishing, improvement tools, household items), stationery, toys (non-hygiene), sports & musical (non-wind)	7–10 days — Refund or Replacement (as shown on product page)	Keep original packaging and in-box contents intact for pickup validation.
Mobiles, electronics & small appliances	7 days — Replacement only	For defective/damaged/wrong item/missing parts on delivery. Post-activation issues may go to brand warranty where applicable. One replacement per order unit.
Large appliances & installation-required items	7–10 days — Replacement only (per product page)	Eligible only when installed by authorized personnel. Keep packaging until installation completes. Troubleshooting may occur via online tools/phone/visit.
Books	7 days — Replacement only	Free replacement for delivery defects or wrong item.
Refurbished (where listed as such)	7 days — Replacement only	Troubleshooting may precede replacement; a warranty partner may be involved.
No-return categories (hygiene-sensitive/personal-care, made-to-order/customized, digital/activation codes, wind instruments, certain intimate apparel)	No return (except validated transit damage/wrong item)	Listing-specific rules prevail. For hygiene/safety reasons, some items are not returnable once opened.

Note: If a listing shows a stricter or more generous window, the listing rule overrides the general table.

Part 2 — Returns Pick-Up & Processing

For a successful pickup, your item will be checked for:

Correct product: Matching model/serial/IMEI/brand/article; MRP/labels intact.
Complete in-box: All accessories, manuals, freebies, and combos present.
Unused condition: Unused/unwashed/unsoiled; QC/return/warranty seals untampered. Devices must be factory-reset; all locks and accounts removed.
Undamaged product: No scratches/dents/tears or user damage.
Undamaged packaging: Original box and inner packing in good condition.

Pickup may be refused if these conditions are not met. Refunds (where applicable) are processed after the item is received and passes QC.

Part 3 — General Rules for a Successful Return

If a replacement cannot be processed, a refund may be issued instead.
For missing/defective accessories, we may replace the part or issue a value credit equal to the accessory’s price (case-by-case).
Open-box/doorstep check: If different/damaged/missing at delivery, refuse acceptance so it returns immediately. After acceptance, only manufacturing-defect cases remain eligible per category rules.
For installation-required products, do not unbox yourself; authorized personnel will assist. Service/visit/installation fees already rendered are generally non-refundable.
To prevent abuse, we may limit returns per order unit after evaluation.

Return Methods, Costs & Refund Timelines

Method: Drop-off at a designated point or return by post as instructed.
Return label: A prepaid return label is provided; attach as guided.
Cost: Return shipping is free on eligible returns. No restocking fee.
Self-ship reimbursement: Where reverse pickup is unavailable, self-ship as instructed. On a valid courier receipt, up to ₹100 is reimbursed for same-country returns.
Refund timeline: 7–15 business days to the original payment method after QC approval (bank/wallet posting times may vary). COD refunds go to a verified bank account or wallet.

Need Help?

For cancellations, returns or delivery assistance, contact: support@misteretec.com | +91 9220875551 (Mon–Sat, 10 AM–6 PM IST).