Cancellation & Returns Policy

Last updated: 6 August 2026

This policy explains when and how you may cancel an order, or request a return, replacement, exchange or refund, for deliveries within India. It applies alongside our Shipping Policy, Payment Policy and Checkout Terms.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

Cancellation

• Before dispatch: you may cancel from the order page at any time before the order is dispatched.
• No cancellation fee is charged on a standard order cancelled before dispatch. If a fee applies to a particular listing or to an expedited order, the exact amount is shown to you before you confirm the cancellation — we never apply a fee you have not seen.
• Out for delivery: once an order is out for delivery it can no longer be cancelled online, but you may refuse it at the doorstep and it returns to us.
• Category or listing windows: a specific cancellation window may appear on the product page or order confirmation. Where it does, that listing-specific rule prevails over the general rule above.
• Cancellation by the seller or by us: if an order is cancelled because of a stock, verification or fulfilment problem, prepaid orders are refunded in full, including any delivery or expedited charge.
• We may decline a cancellation request only where it is needed to prevent misuse, and we will tell you the reason. This does not affect any statutory right you have.

Cancellation — Express / Same-Day orders

• Self-serve: Express and Same-Day orders cannot be cancelled from the order page, because they go to the rider almost immediately.
• Agent-assisted: contact support and we will cancel if the parcel has not yet been picked up, the delivery is running significantly past the estimate shown to you, or the seller could not process it for reasons that are not your fault. In each of these cases the expedited fee is refunded.
• At the door: if the item is the wrong one, damaged, or missing parts, refuse the delivery so it goes straight back. That is the fastest route to a refund.

Express / Same-Day service terms (where available)

• Coverage: selected pin codes only. Availability is confirmed on the product page once you enter a delivery pin code, and again at checkout after address validation.
• How availability works: Express delivery is offered only when a local seller is actively on shift and our logistics partner returns a live delivery estimate for your address. It is not based on a fixed daily cut-off time. Because of this, availability can change during the day — the estimate shown on the product page and at checkout at the moment you order is the one that applies.
• Delivery estimate: the expected delivery time is shown to you before you pay. Local conditions, weather and peak periods can affect it; if we expect to miss it we will contact you.
• Expedited fee: shown at checkout before you pay. It is refunded in full if we miss the estimate for reasons attributable to us or the seller, or if the order is cancelled before pickup. It is not refunded once the delivery has been attempted and the delay was outside our control.
• Eligibility: in-stock items within the applicable weight and size limits that do not need scheduled installation. Heavy, bulky and made-to-order items are excluded.

Returns

Returns are offered by sellers under this marketplace policy, as an exchange, a replacement, a refund, or a combination. Where a product page shows a category-specific window or exception, the listing-specific rule prevails over the general table below.

How to start a return

1. Open My Orders and select the item, or write to support@misteretec.com or call +91 92208 75551 with your order number.
2. Tell us the reason and, for a damage or wrong-item claim, attach photographs of the item and the packaging.
3. We confirm the return method — reverse pickup with a prepaid label, drop-off, or return by post.

If the item is wrong, damaged, incomplete or not as described, tell us within 48 hours of delivery — even if you had already accepted the parcel. Reporting within that window keeps the full remedy open to you.

Part 1 — Category, return window and available actions

If a listing shows a stricter or a more generous window than this table, the listing rule applies. A non-returnable item is always marked as such on its product page before you buy.

Part 2 — Pickup and quality check

At pickup the item is checked for:

• Correct product: matching model, serial, IMEI, brand or article, with MRP and labels intact.
• Complete in-box contents: all accessories, manuals, free items and combo items present.
• Unused condition: unused, unwashed and unsoiled, with quality-check, return and warranty seals untampered. Devices must be factory reset with all locks and accounts removed.
• No user damage: no scratches, dents or tears caused after delivery.
• Packaging: original box and inner packing in reasonable condition.

Pickup may be refused if these conditions are not met, and we will tell you which condition failed and give you a chance to respond. Refunds are processed after the item is received and passes the quality check.

Part 3 — General rules

• If a replacement cannot be arranged, we issue a refund instead.
• For a missing or defective accessory we may send the part or credit its value, case by case.
• For installation-required products, do not unbox the item yourself — authorised personnel will do it. Installation or visit charges for work already carried out are not refunded.
• Where a return is due to a damaged, defective, incorrect, incomplete or not-as-described item, the delivery charge is refunded too.
• To prevent misuse we may limit the number of returns on an order unit after review. We will not use this to refuse a genuine claim.

Return methods, cost and refund timelines

• Standard method — free. Where reverse pickup is available we send a prepaid return label or collect the item. You pay nothing, and there is no restocking fee.
• Self-ship fallback. Where reverse pickup is not available for your pin code, we will ask you to ship the item back. On a valid courier receipt we reimburse the actual cost up to ₹100. If your quoted courier cost is higher than ₹100, contact us before shipping and we will arrange an alternative or agree the amount in advance — you should not be left out of pocket on a valid return.
• Refund timeline: refunds are initiated within 7–15 business days after the item passes the quality check, or immediately on a cancellation before dispatch. The time for the money to appear afterwards depends on your bank.
• Refund destination: the original payment method. For Cash on Delivery orders, a bank account or wallet that you verify with us.

Need help?

For a cancellation, return or delivery problem, contact support@misteretec.com or +91 92208 75551 (Mon–Sat, 9:00 AM – 6:00 PM IST). Complaints are acknowledged within 48 hours; to escalate, our Grievance Officer's details are on our Contact Us page.