Shipping Policy

MisterETec – Shipping Policy

Last updated: October 2025

This Shipping Policy explains how orders are processed, packed, shipped, and delivered when you purchase from MisterETec. By placing an order, you agree to the terms below.

1. Coverage

We currently ship within India to serviceable pincodes as determined by our logistics partners. Some remote or restricted locations may not be serviceable.

2. Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation. Business days are Monday to Saturday, excluding public holidays. During sale events or high-volume periods, processing may take longer.

3. Shipping Methods and Estimated Timelines

• Standard shipping: typically 3–7 business days from dispatch, depending on destination and product availability.
• Expedited options may be offered during checkout where available.

Delivery timelines are estimates and may vary due to address location, weather, operational constraints, or other unforeseen issues.

4. Shipping Charges

Shipping fees (if any) are displayed at checkout before you confirm the order. Charges may vary based on weight, dimensions, destination, and shipping method.

5. Pincode Serviceability

Serviceability, cash-on-delivery availability, and estimated delivery dates depend on your pincode. If your pincode becomes unserviceable after order placement, we will notify you to change the address or cancel with a refund.

6. Address Accuracy and Changes

Please ensure your delivery address and contact details are complete and accurate. Address changes are possible only before dispatch. After dispatch, the address cannot be modified. Incorrect or incomplete addresses may cause delays or non-delivery.

7. Multiple Items and Split Shipments

If your order contains multiple items, we may ship them in separate parcels with separate tracking numbers, depending on availability and warehouse location.

8. Order Verification

For security, we may contact you for verification (for example, via email or phone) if we detect unusual activity. Processing and dispatch will proceed after successful verification.

9. Packaging and Handling

Items are packed with reasonable care to minimize transit damage. Outer packaging may show signs of handling by the carrier; this does not affect the product inside.

10. Tracking

Once your order is dispatched, we will share the tracking number and link via email or SMS. Tracking events may take time to update in the carrier system.

11. Delivery Attempts

The carrier will attempt delivery at the address provided. If you are unavailable, the carrier may attempt again or contact you. Please keep your phone reachable. After repeated failed attempts, the shipment may be returned to origin.

12. Undeliverable and Return-To-Sender (RTS)

If an order is returned due to incorrect address, repeated failed delivery, refusal to accept, or unreachable contact, it will be marked RTS. On receipt and inspection, we may initiate a refund of the product value excluding shipping fees (where applicable). For prepaid orders, payment gateway or handling charges may be non-refundable as per policy.

13. Delays and Force Majeure

We are not liable for delays caused by events beyond our control (including weather, strikes, traffic restrictions, operational constraints, regulatory checks, or natural calamities). We will make reasonable efforts to keep you informed.

14. Risk and Title

Risk of loss passes to you upon delivery at your address. Title to products passes upon full payment and delivery, subject to carrier records.

15. Inspection on Delivery

Please check the outer packaging for signs of damage at delivery. If the parcel appears tampered or severely damaged, you may refuse delivery and notify us immediately. If you accept the parcel and later discover damage or missing items, inform us within 48 hours of delivery with photos and unboxing details so that we can review with the carrier.

16. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, contact us within the return window stated in our Return & Replacement Policy. We may arrange a pickup or request evidence (images/video) for verification. Resolution may include replacement, repair, or refund as per policy and stock availability.

17. Cash on Delivery (COD)

COD may be available for select pincodes and order values at our discretion. We may verify the order before dispatch. Refusal of COD parcels without valid reason may result in restrictions on future COD orders.

18. Delivery to Gated Premises or Office Addresses

Where building or office rules require ID verification, security entry, or specific time windows, please coordinate access. Any special entry charges or permits, if applicable, are your responsibility.

19. International Shipping

International shipping is currently not offered. If introduced in the future, timelines, duties, and taxes will be displayed at checkout or in an updated policy.

20. Contact and Support

For any shipping questions or delivery assistance, please contact us with your order number.

Note: This Shipping Policy is read together with our Terms of Use, Cancellation & Refund Policy, and Return & Replacement Policy. Where there is a conflict, specific product or offer terms mentioned on the product page or at c heckout may prevail.