Privacy Policy

At MisterETec, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our mobile application, or interact with our services. By using our platform, you consent to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information:

• Personal information: name, email address, phone number, shipping and billing address, and payment details (payments are handled securely by service providers; we do not store full card data).
• Account information: username and profile details you provide. Your password is created by you and stored using industry-standard one-way hashing with salt; we cannot view or retrieve your password in plain text.
• Usage data: IP address, browser and device information, pages visited, time spent, and general interaction data.
• Order information: products purchased, transaction history, communications, feedback/reviews.
• Cookies and tracking: cookies and similar technologies to remember preferences and understand usage. You may control cookies in your browser settings.

2. How We Use Your Information

• Process orders, payments, returns, and deliveries.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services through analytics and diagnostics.
• Send transactional communications and, where permitted, promotional updates (you may opt out at any time).
• Prevent fraud, enhance security, and comply with legal obligations.

3. Sharing of Information

We may share your information with:

• Service providers: to enable payment processing, order fulfilment/logistics, communications, analytics, and support—only to the extent necessary to perform their services.
• Legal/compliance: when required by law, regulation, court order, or government request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

We do not sell your personal information.

4. Cookies and Similar Technologies

We use cookies to enhance your experience, remember preferences, and measure usage. You can manage or disable cookies in your browser. Disabling some cookies may affect certain features.

5. Data Security

We implement reasonable technical and organizational measures—such as TLS encryption in transit, encryption at rest where applicable, strict access controls, and one-way hashing with salt for passwords—to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure; we cannot guarantee absolute security.

6. Your Rights

• Access, update, or delete your personal information (subject to applicable law).
• Opt out of marketing communications.
• Request data portability where feasible.
• Withdraw consent where processing is based on consent.

If you forget your password, we provide a secure reset process (for example, email or OTP verification). We cannot disclose your existing password because we do not store it in readable form.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.

8. International Transfers

Your data may be transferred to and stored in locations outside India, subject to appropriate data protection safeguards and lawful bases.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website. Continued use implies acceptance of the updated policy.

This policy is governed by the laws of India and aligns with the Digital Personal Data Protection Act, 2023 (DPDP Act).