Return Terms

Return Terms – Misteretec

Last Updated: [Insert Date]

These Return Terms explain the rules and conditions under which customers can return products purchased on Misteretec. By placing an order with us, you agree to the following terms:

1. Eligibility for Returns

• Returns are accepted only within [X Days] from the date of delivery (e.g., 7 days / 10 days / 30 days depending on product category).
• Returned product must be unused, undamaged, and in original packaging with all tags, accessories, and manuals intact.
• Certain items (like innerwear, lingerie, cosmetics, perishable goods, digital products, etc.) are not eligible for returns due to hygiene or usage reasons.

2. Conditions for Returns

• Returns will be accepted only if the product delivered is defective, damaged, or “not as described”.
• Wrong product delivered must be reported immediately with unboxing images/videos as proof.
• Products damaged due to misuse, mishandling, or unauthorized repairs are not covered under return policy.

3. Return Process

• To initiate a return, customers must contact our support team at contact@misteretec.com or raise a request in the “My Orders” section.
• Our logistics partner will arrange a pickup, or customers may be asked to self-ship in some cases.
• Once the returned product passes quality check, a replacement or refund will be processed as per customer preference.

4. Refunds Against Returns

• Refunds will be issued only after the returned item is received and inspected.
• Refund timelines may take 7–10 working days depending on the payment method and banking partner.
• For Cash on Delivery orders, refunds will be made via bank transfer / UPI.

5. Non-Returnable Items

• Made-to-order or customized products.
• Perishable goods, consumables, and digital products/services.
• Personal care, hygiene-related products once unsealed.

6. Company Rights

• Misteretec reserves the right to reject returns that do not meet policy requirements.
• In case of disputes, Misteretec’s decision will be final and binding.